These are Buton Ltd’s terms and conditions of business.
The cleaners are not employed by Buton Limited, either directly or indirectly, but are self-employed. The company will make every effort to obtain suitable references, perform the necessary checks and insure the cleaners are vetted and insured.
Should the introduced cleaner refuse without cause to comply with the reasonable terms of the client, fall ill, go on holiday or leave for any reason whatsoever, then the company will undertake to supply free of charge a replacement cleaner at the earliest opportunity and in any event within 48 hours of notification of the departure of the original introduced cleaner.
The client will be responsible at all times the supply of cleaning materials and equipment and arrangements for access to the clients home.
Buton Limited has a comprehensive Public Liability Cover (up to £ 5,000,000) and Employer’s liability insurance (up to £ 10,000,000).
The client accepts and understands that if something is damaged, broken or stolen and cannot be replaced with a new one, the client will be credited with the cash value of the items. That includes, for example; items of sentimental value, art, antiques, etc.
All damages, breakage, theft or poor cleaning service must be reported within 24 hours of our cleaning services date, otherwise the claim will be invalid.
The price at which work has been assessed does not include anything apart from our standard cleaning specifications, unless agreed otherwise.
The client may cancel a single cleaning visit by giving at least 48 hours notice in advance. The client agrees to pay the full price of the cleaning visit if the client cancels or changes the day/time less than 24 hours prior to the scheduled appointment.
The client has the right to terminate the whole cleaning services by giving two weeks advance notice. The cleaner may be replaced if the client finds her/his work inadequate. Buton Limited will provide a replacement if the regular cleaner is sick or unavailable. In case we are not able to provide a replacement on time Buton Limited will pay the client the whole amount at which the cleaning work has been estimated.
Buton Limited reserves the right not to be responsible for a cleaning job not completed due to the lack of appropriate house cleaning materials or equipment (especially vacuum cleaners and irons) in full working order, hot water or power.
Buton Limited reserves the right not to be responsible for any damages caused by inappropriate cleaning materials provided by the client.
Buton Limited will not be responsible for failing to remove old permanent stains that cannot be removed using normal carpet cleaning materials and techniques.
Buton Limited will not be responsible for discolouring of fabrics that become more visible once soil has been removed.
The client is not allowed to employ any cleaners booked through the website of Buton Limited for at least 6 months after the termination of services with Buton Limited.
Working with Buton Limited is based on trust. Both the client and Buton Limited are obligated not to disclose any confidential information about each other to a third party.
I have received a copy of these Terms and Conditions which I have read and understood.
I agree that these Terms and Conditions form the basis of my contract with Buton Limited. Legal action will be taken immediately against any person who breaches these terms and conditions.
Buton Limited can cancel the cleaning services at any time if any of the parties are in breach of these Terms.